Intro
SOMOSTEL provides a worry-free warranty service in a most straight way. Please refer to the chart below for the warranty periods of various products, as warranty periods differ from one another according to different models. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. For further questions please contact us at https://www.somostel.hk/.
Warranty Periods
| Item | Warranty Period (Months) |
| Power Bank | 12 |
| Charging Cable | 6 |
| Mobile Charger | 6 |
| Car Charger | 6 |
| Headphone | 6 |
| Earphone | 6-12(depend on the model) |
Warranty Claims for Quality-Related Issues Quality-related warranty claims on purchases made through SOMOSTEL’s authorized distributors and retailer are handled through SOMOSTEL. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded. Process:
- Buyer must provide sufficient proof of purchase
- SOMOSTEL must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
Valid proof of purchase:
- Order number from online purchases made through SOMOSTEL or SOMOSTEL’s authorized resellers
- Sales invoice
- Dated sales receipt from an authorized SOMOSTEL reseller that shows a description of the product along with its price
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer. Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by SOMOSTEL quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
SOMOSTEL is not liable for:
- Loss of data incurred from use of SOMOSTEL products
- Returning personal items sent to SOMOSTEL
When returning items with a prepaid shipping label provided by SOMOSTEL, SOMOSTEL takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. SOMOSTEL does not provide refunds for items damaged in transit for non-quality related warranty claims.