SOMOSTEL provides a worry-free warranty service in a most straight way. Please refer to the chart below for the warranty periods of various products, as warranty periods differ from one another according to different models. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. For further questions please contact us at https://www.somostel.hk/.
Item | Warranty Period (Months) |
Power Bank | 12 |
Charging Cable | 6 |
Mobile Charger | 6 |
Car Charger | 6 |
Headphone | 6 |
Earphone | 6-12(depend on the model) |
Warranty Claims for Quality-Related Issues Quality-related warranty claims on purchases made through SOMOSTEL’s authorized distributors and retailer are handled through SOMOSTEL. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded. Process:
Valid proof of purchase:
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer. Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
SOMOSTEL is not liable for:
When returning items with a prepaid shipping label provided by SOMOSTEL, SOMOSTEL takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. SOMOSTEL does not provide refunds for items damaged in transit for non-quality related warranty claims.